- ABOUT THE UNIVERSITY
- ACADEMIC
- School of Arts & Sciences
- School of Fine Arts, Design and Architecture
- School of Law
- School of Business
- School of Engineering
- Computer Engineering
- Information Systems Engineering
- Electrical-Electronics Engineering
- Industrial Engineering
- Energy Systems Engineering
- Physics Group
- Aerospace Engineering
- Manufacturing Engineering
- Civil Engineering
- Chemical Engineering
- Mechanical Engineering
- Mechatronics Engineering
- Metallurgical and Materials Engineering
- Automotive Engineering
- Software Engineering
- School of Health Sciences
- School of Medicine
- Vocational School
- Vocational School of Health Services
- School of Civil Aviation (4-Year)
- School of Foreign Languages
- Graduate School of Natural and Applied Sciences
- Department of Computer Engineering
- Department of Information Systems Engineering
- Department of Electrical & Electronics Engineering
- Department of Industrial Engineering
- Department of Physics
- Department of Manufacturing Engineering
- Department of Civil Engineering
- Department of Chemistry
- Department of Chemical Engineering
- Department of Mechanical Engineering
- Department of Mathematics
- Department of Mechatronics Engineering
- Department of Metallurgical and Materials Engineering
- Department of Architecture
- Department of Modeling and Design of Engineering Systems
- Department of Software Engineering
- Graduate School of Health Sciences
- Graduate School of Social Sciences
- Department of Public Relations and Advertising
- Department of Interior Architecture and Environmental Design
- Department of Economics
- Department of English Language and Literature
- Department of Business
- Department of Public Law
- Department of Public Administration and Political Science
- Department of Clinical Psychology
- Department of Public Finance
- Department of Translation and Interpretation
- Department of Private Law
- Department of Tourism and Hotel Management
- Department of International Relations
- Department of International Trade and Logistics
- ADMINISTRATIVE UNITS
- Directorates
- Directorate of the ARGEDA - Technology Transfer Office
- Directorate of Information and Communication Technologies
- Directorate of Legal Counseling
- Directorate of Human Resources
- Directorate of Corporate Communication and Promotion
- Directorate of Library and Documentation
- Directorate of Financial Affairs and Budget
- Directorate of Student Affairs
- Directorate of Purchasing
- Directorate of Social Affairs and Sports
- Directorate of International Relations
- Directorate of Construction
- Coordination Offices
- Coordination Office of Archive and Document Management
- Coordination Office of Landscaping
- Coordination Office of Security
- Coordination Office of Communication and Registry
- Coordination Office of Career Planning and Cooperative Education
- Coordination Office of Corporate Planning and Data Management
- Coordination Office of Health Services
- Coordination Office of Technical Services
- Coordination Office of Social Contribution
- Coordination Office of Distance Learning and Educational Technologies
- Coordination Office of Auxiliary Services
- Coordination Office of Registry
- Management Offices
- Management Office of Cultural and Social Affairs
- Management Office of the Teaching and Learning Center
- Management Office of the Metal Forming Center of Excellence
- Management Office of the Executive Secretary for the Board of Trustees
- Management Office of the Chief of Staff of the Presidency
- Management Office of Sports
- Management Office of the Continuing Education Center
- Management Office of the Flight School
- Offices
- Support Unit for People with Special Needs
- Information Request Unit
- Directorates
- RESEARCH
- Student Affairs
- STUDENTS
- Campus Life
- University Candidates
Incident and Request Handling Process Management
- About Us
- B & IT Services
- Corporate Network Infrastructure Management
- Corporate E-mail Infrastructure Management
- Corporate Data Center Management
- Corporate/Personal Web Page Management
- Student Information System (ATACS) Management
- Atilim Information System (ATIS) Management
- Corporate Business Intelligence Management
- Laboratory, Software, Hardware and Network Infrastructure Management
- Information Technologies Help Desk Management
- Atilim TV Management
- B & IT Processes
- Contact
- Corporate Procedures
- Contact
Incident & Request Handling Process is carried out by the Directorate of ICT in accordance with the ITIL© (Information Technology Infrastructure Library) principles in order to handle all of the incidents, such as failures, faults or reported bugs on the infrastructure as well as to receive various requests which are submitted by end-users.
Incident is any unplanned interruption in ICT services or deterioration in quality of ICT service. Incidents are automatically detected by monitoring tools or reported by the end-users via IT Help Desk trouble tickets.
Service request is the formal application to Directorate of ICT, to gain access to a service. The requests are submitted to the Directorate of ICT by end-users by opening IT Help Desk trouble tickets.