Application Management (ISE563) Course Detail

Course Name Course Code Season Lecture Hours Application Hours Lab Hours Credit ECTS
Application Management ISE563 Area Elective 3 0 0 3 5
Pre-requisite Course(s)
N/A
Course Language English
Course Type Elective Courses
Course Level Ph.D.
Mode of Delivery Face To Face
Learning and Teaching Strategies Lecture.
Course Coordinator
Course Lecturer(s)
Course Assistants
Course Objectives
Course Learning Outcomes The students who succeeded in this course;
  • Describe the basic terms and concepts for application and service management
  • Recognize the value of application and service management
  • Apply appropriate management techniques for efficient and cost-effective use of IT resources
  • Attain knowledge about ITIL.
Course Content Introduction to application and service management; quality of service, ITIL and COBIT; event and incident management; problem management; configuration management; change management; release management; service level management; financial management; capacity management; IT service continuity and availability management; security management; appli

Weekly Subjects and Releated Preparation Studies

Week Subjects Preparation
1 Introduction to application and service management Chapter 1-2, Other source -1
2 Quality of Services, Introduction to ITIL and COBIT Chapter 3
3 Event and incident management Chapter 4
4 Problem management Chapter 5
5 Configuration management Chapter 6
6 Change management Chapter 7
7 Release management Chapter 8
8 Service level management and SOA Chapter 10
9 Financial management Chapter 11
10 Capacity management Chapter 12
11 IT service continuity and availability management Chapter 13, 14
12 Security management Chapter 15
13 ITIL in IT service management Chapter 16
14 Application service providers Other source -2
15 Final Examination Period Review of topics
16 Final Examination Period Review of topics

Sources

Course Book 1. Foundations of IT Service Management: based on ITIL, Van Bon, J., Van Haren Publishing, 2005.
Other Sources 2. Application Services Library (ASL): A Framework for Application Management, Van der Pols, R., Van Haren Publishing, 2004.
3. Application Service Providers In Business, Mockler, R., Gartenfeld, M., Focacci-Maccelli, L., Routledge, 2005.
4. Software Asset Management (IT Infrastructure Library Services), Great Britain Office of Government Commerce Stationery Office, 2003.
5. Service Operations Management, Johnston, R., Clark, G., Prentice Hall, 2008.

Evaluation System

Requirements Number Percentage of Grade
Attendance/Participation - -
Laboratory - -
Application - -
Field Work - -
Special Course Internship - -
Quizzes/Studio Critics - -
Homework Assignments 3 30
Presentation - -
Project - -
Report - -
Seminar - -
Midterms Exams/Midterms Jury 1 30
Final Exam/Final Jury 1 40
Toplam 5 100
Percentage of Semester Work
Percentage of Final Work 100
Total 100

Course Category

Core Courses X
Major Area Courses
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

The Relation Between Course Learning Competencies and Program Qualifications

# Program Qualifications / Competencies Level of Contribution
1 2 3 4 5
1 Comprehends the most advanced technology and literature in the field of software engineering research.
2 Gains the ability to conduct world-class research in software engineering and publish scholarly articles in top conferences and journals in the area.
3 Conducts quantitative and qualitative studies in software engineering.
4 Develops and applies software engineering approaches to acquire the necessary skills to bridge the gap between academia and industry in the field of software engineering and to solve real-world problems.
5 Gains the ability to access the necessary information to follow current developments in science and technology, and to conduct scientific research or develop projects in the field of software engineering.
6 Gains awareness and a sense of responsibility regarding professional, legal, ethical, and social issues in the field of software engineering.
7 Acquires project and risk management skills; gains awareness of the importance of entrepreneurship, innovation, and sustainable development; adapts international excellence standards for software engineering practices and methodologies. X
8 Gains awareness of the universal, environmental, social, and legal consequences of software engineering practices when making decisions.
9 Develops, adopts, and supports the sustainable use of excellence standards for software engineering practices.

ECTS/Workload Table

Activities Number Duration (Hours) Total Workload
Course Hours (Including Exam Week: 16 x Total Hours)
Laboratory
Application
Special Course Internship
Field Work
Study Hours Out of Class 16 5 80
Presentation/Seminar Prepration
Project
Report
Homework Assignments 3 15 45
Quizzes/Studio Critics
Prepration of Midterm Exams/Midterm Jury 1 20 20
Prepration of Final Exams/Final Jury 1 30 30
Total Workload 175