ECTS - Application Management
Application Management (ISE563) Course Detail
| Course Name | Course Code | Season | Lecture Hours | Application Hours | Lab Hours | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| Application Management | ISE563 | 3 | 0 | 0 | 3 | 5 |
| Pre-requisite Course(s) |
|---|
| N/A |
| Course Language | English |
|---|---|
| Course Type | N/A |
| Course Level | Natural & Applied Sciences Master's Degree |
| Mode of Delivery | |
| Learning and Teaching Strategies | . |
| Course Lecturer(s) |
|
| Course Objectives | |
| Course Learning Outcomes |
The students who succeeded in this course;
|
| Course Content | Introduction to application and service management; quality of service, ITIL and COBIT; event and incident management; problem management; configuration management; change management; release management; service level management; financial management; capacity management; IT service continuity and availability management; security management; appli |
Weekly Subjects and Releated Preparation Studies
| Week | Subjects | Preparation |
|---|---|---|
| 1 | Introduction to application and service management | Chapter 1-2, Other source -1 |
| 2 | Quality of Services, Introduction to ITIL and COBIT | Chapter 3 |
| 3 | Event and incident management | Chapter 4 |
| 4 | Problem management | Chapter 5 |
| 5 | Configuration management | Chapter 6 |
| 6 | Change management | Chapter 7 |
| 7 | Release management | Chapter 8 |
| 8 | Service level management and SOA | Chapter 10 |
| 9 | Financial management | Chapter 11 |
| 10 | Capacity management | Chapter 12 |
| 11 | IT service continuity and availability management | Chapter 13, 14 |
| 12 | Security management | Chapter 15 |
| 13 | ITIL in IT service management | Chapter 16 |
| 14 | Application service providers | Other source -2 |
| 15 | Final Examination Period | Review of topics |
| 16 | Final Examination Period | Review of topics |
Sources
| Course Book | 1. Foundations of IT Service Management: based on ITIL, Van Bon, J., Van Haren Publishing, 2005. |
|---|---|
| Other Sources | 2. Application Services Library (ASL): A Framework for Application Management, Van der Pols, R., Van Haren Publishing, 2004. |
| 3. Application Service Providers In Business, Mockler, R., Gartenfeld, M., Focacci-Maccelli, L., Routledge, 2005. | |
| 4. Software Asset Management (IT Infrastructure Library Services), Great Britain Office of Government Commerce Stationery Office, 2003. | |
| 5. Service Operations Management, Johnston, R., Clark, G., Prentice Hall, 2008. |
Evaluation System
| Requirements | Number | Percentage of Grade |
|---|---|---|
| Attendance/Participation | - | - |
| Laboratory | - | - |
| Application | - | - |
| Field Work | - | - |
| Special Course Internship | - | - |
| Quizzes/Studio Critics | - | - |
| Homework Assignments | 3 | 30 |
| Presentation | - | - |
| Project | - | - |
| Report | - | - |
| Seminar | - | - |
| Midterms Exams/Midterms Jury | 1 | 30 |
| Final Exam/Final Jury | 1 | 40 |
| Toplam | 5 | 100 |
| Percentage of Semester Work | |
|---|---|
| Percentage of Final Work | 100 |
| Total | 100 |
Course Category
| Core Courses | X |
|---|---|
| Major Area Courses | |
| Supportive Courses | |
| Media and Managment Skills Courses | |
| Transferable Skill Courses |
The Relation Between Course Learning Competencies and Program Qualifications
| # | Program Qualifications / Competencies | Level of Contribution | ||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | ||
| 1 | Ability to apply the acquired knowledge in mathematics, science and engineering | |||||
| 2 | Ability to identify, formulate and solve complex engineering problems | |||||
| 3 | Ability to accomplish the integration of systems | |||||
| 4 | Ability to design, develop, implement and improve complex systems, components, or processes | |||||
| 5 | Ability to select/develop and use suitable modern engineering techniques and tools | |||||
| 6 | Ability to design/conduct experiments and collect/analyze/interpret data | |||||
| 7 | Ability to function independently and in teams | |||||
| 8 | Ability to make use of oral and written communication skills effectively | |||||
| 9 | Ability to recognize the need for and engage in life-long learning | |||||
| 10 | Ability to understand and exercise professional and ethical responsibility | |||||
| 11 | Ability to understand the impact of engineering solutions | |||||
| 12 | Ability to have knowledge of contemporary issues | |||||
ECTS/Workload Table
| Activities | Number | Duration (Hours) | Total Workload |
|---|---|---|---|
| Course Hours (Including Exam Week: 16 x Total Hours) | |||
| Laboratory | |||
| Application | |||
| Special Course Internship | |||
| Field Work | |||
| Study Hours Out of Class | 16 | 5 | 80 |
| Presentation/Seminar Prepration | |||
| Project | |||
| Report | |||
| Homework Assignments | 3 | 15 | 45 |
| Quizzes/Studio Critics | |||
| Prepration of Midterm Exams/Midterm Jury | 1 | 20 | 20 |
| Prepration of Final Exams/Final Jury | 1 | 30 | 30 |
| Total Workload | 175 | ||