ECTS - Foundations in Information Technology Services
Foundations in Information Technology Services (ISE405) Course Detail
| Course Name | Course Code | Season | Lecture Hours | Application Hours | Lab Hours | Credit | ECTS |
|---|---|---|---|---|---|---|---|
| Foundations in Information Technology Services | ISE405 | Area Elective | 3 | 0 | 0 | 3 | 5 |
| Pre-requisite Course(s) |
|---|
| N/A |
| Course Language | English |
|---|---|
| Course Type | Elective Courses |
| Course Level | Natural & Applied Sciences Master's Degree |
| Mode of Delivery | Face To Face |
| Learning and Teaching Strategies | Lecture. |
| Course Lecturer(s) |
|
| Course Objectives | The objective of this course is to provide an overview of IT services. The course is comprised of sessions where each session covers an IT service and will use case studies to introduce students to real-world examples of the services provided by IT corporations for their customers. The focus will be on the essential concepts and methodologies used to architect, implement, and support companies requesting IT services. |
| Course Learning Outcomes |
The students who succeeded in this course;
|
| Course Content | Service operation and continual service improvement domains of the ITIL standard for IT service management, planning and change management, asset and configuration management, security management, network management, storage management, request management, incident and problem management. |
Weekly Subjects and Releated Preparation Studies
| Week | Subjects | Preparation |
|---|---|---|
| 1 | Computing Infrastructure Overview - Computing Platforms and OS, Networks, Storage | (Lecture Notes) Session 2 – 4 (main text) |
| 2 | Computing Infrastructure Overview - Applications (DB, Middleware, CRM, IT Management) | Session 5 |
| 3 | Introduction to IT Services - ESM Introduction (IT Service Management) | Session 6 – 7 |
| 4 | Event & Fault Management | Session 9 – 12 |
| 5 | Problem Management, Change Management | Session 13 – 14 |
| 6 | Configuration Management, Asset Management (Inventory, Software Distribution) | Session 16 – 18 |
| 7 | Performance and Capacity Management | Session 19 |
| 8 | Security Management | Session 22 |
| 9 | Network Management | Session 23 |
| 10 | Storage Management | Session 25 |
| 11 | Workload Management | Session 26 |
| 12 | Backup and Recovery Management | Session 27 |
| 13 | End User Services (End User Self-Enablement, Remote Control, Help Desk, Deskside Support, Client Image Services), Reporting Management | Session 30 – 31 |
| 14 | Business Process Management Fundamentals | Session 32 – 33 |
| 15 | Final Examination Period | Review of topics |
| 16 | Final Examination Period | Review of topics |
Sources
| Course Book | 1. Kontogiorgis, P., Foundations in IT services I and II - Lecture Notes, IBM Corporation, 2007. |
|---|---|
| Other Sources | 2. Fitzsimmons, J., Fitzsimmons, M., Service Management: Operations, Strategy, Information Technology, McGraw-Hill/Irwin, 6th edition, 2007. |
| 3. Addy, Rob. Effective IT Service Management – To ITIL and Beyond! Springer, 2007. | |
| 4. Orand, B., Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book, BookSurge Publishing, 2009. | |
| 5. Hurwitz, J., Bloor, R., Kaufman, M., Halper, F., Service Management For Dummies, For Dummies, 2009. | |
| 6. Betz, C., Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children, Morgan-Kaufmann, 2006. | |
| 7. Case, G., DuMoulin, T., Spalding, G., Dissanayake, A. C., Service Management Strategies that Work - Guidance for Executives, Van Haren, 1st edition, 2007. |
Evaluation System
| Requirements | Number | Percentage of Grade |
|---|---|---|
| Attendance/Participation | 1 | 5 |
| Laboratory | - | - |
| Application | - | - |
| Field Work | - | - |
| Special Course Internship | - | - |
| Quizzes/Studio Critics | - | - |
| Homework Assignments | 4 | 25 |
| Presentation | - | - |
| Project | - | - |
| Report | - | - |
| Seminar | - | - |
| Midterms Exams/Midterms Jury | 1 | 30 |
| Final Exam/Final Jury | 1 | 40 |
| Toplam | 7 | 100 |
| Percentage of Semester Work | 60 |
|---|---|
| Percentage of Final Work | 40 |
| Total | 100 |
Course Category
| Core Courses | X |
|---|---|
| Major Area Courses | |
| Supportive Courses | |
| Media and Managment Skills Courses | |
| Transferable Skill Courses |
The Relation Between Course Learning Competencies and Program Qualifications
| # | Program Qualifications / Competencies | Level of Contribution | ||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | ||
| 1 | An ability to apply advanced knowledge of computing and/or informatics to solve software engineering problems. | |||||
| 2 | Develop solutions using different technologies, software architectures and life-cycle approaches. | |||||
| 3 | An ability to design, implement and evaluate a software system, component, process or program by using modern techniques and engineering tools required for software engineering practices. | |||||
| 4 | An ability to gather/acquire, analyze, interpret data and make decisions to understand software requirements. | |||||
| 5 | Skills of effective oral and written communication and critical thinking about a wide range of issues arising in the context of working constructively on software projects. | |||||
| 6 | An ability to access information in order to follow recent developments in science and technology and to perform scientific research or implement a project in the software engineering domain. | |||||
| 7 | An understanding of professional, legal, ethical and social issues and responsibilities related to Software Engineering. | |||||
| 8 | Skills in project and risk management, awareness about importance of entrepreneurship, innovation and long-term development, and recognition of international standards of excellence for software engineering practices standards and methodologies. | |||||
| 9 | An understanding about the impact of Software Engineering solutions in a global, environmental, societal and legal context while making decisions. | |||||
| 10 | Promote the development, adoption and sustained use of standards of excellence for software engineering practices. | |||||
ECTS/Workload Table
| Activities | Number | Duration (Hours) | Total Workload |
|---|---|---|---|
| Course Hours (Including Exam Week: 16 x Total Hours) | |||
| Laboratory | |||
| Application | |||
| Special Course Internship | |||
| Field Work | |||
| Study Hours Out of Class | 16 | 3 | 48 |
| Presentation/Seminar Prepration | |||
| Project | |||
| Report | |||
| Homework Assignments | 4 | 7 | 28 |
| Quizzes/Studio Critics | |||
| Prepration of Midterm Exams/Midterm Jury | 1 | 15 | 15 |
| Prepration of Final Exams/Final Jury | |||
| Total Workload | 91 | ||