Marketing Management (ISL502) Course Detail

Course Name Course Code Season Lecture Hours Application Hours Lab Hours Credit ECTS
Marketing Management ISL502 3 0 0 3 5
Pre-requisite Course(s)
Course Language Turkish
Course Type N/A
Course Level Social Sciences Master's Degree
Mode of Delivery Face To Face
Learning and Teaching Strategies Lecture, Demonstration, Question and Answer, Drill and Practice.
Course Coordinator
Course Lecturer(s)
  • Assoc. Prof. Dr. Pelin ÖZGEN
Course Assistants
Course Objectives Learning the concepts of marketing and marketing management
Course Learning Outcomes The students who succeeded in this course;
  • To develop an understanding on the general terminology about marketing management
  • To apply marketing strategies in business related decisions
  • To conduct SWOT and environment analyses
Course Content Strategic planning and marketing process, marketing strategy; defining targeting audience and target growth in marketing mix, macro and micro environments of marketing, market segmentation, consumer and industrial markets and different aspects of those markets, consumer behavior, product, price, promotion and distribution.

Weekly Subjects and Releated Preparation Studies

Week Subjects Preparation
1 Development of Marketing and Health Services Marketing Chapter 1
2 Characteristics of Services, Development of the Service Sector and Characteristics of Health Care Chapter 2
3 Customer Behaviors Chapter 3
4 Marketing Information Systems and Marketing Research Chapter 4
5 Market Segmentation ,Target Market Selection, Market Positioning and Growth Strategies Chapter 5
6 Strategic Marketing Planning Chapter 6
7 Midterm Exam
8 Product and Product Development Strategies Chapter 7
9 Price and Pricing Strategies Chapter 8
10 Promotion and Politics of Promotion Chapter 9
11 Place and Channels of Place-(Distrubution) Chapter 10
12 Participants, Physical Evidence and Process Management Chapter 11
13 Total Quality Management and Customer Satisfaction Chapter 12
14 New Approaches in Health Care Marketing: Relationship Marketing, Customer Relationship Management and Guerrilla Management Chapter 13
15 Marketing Ethics Chapter 14
16 Final Exam


Course Book 1. Ders Kitabı Tengilimoğlu, Dilaver,Sağlık Hizmetleri Pazarlaması, Siyasal Kitabevi, 2012, Ankara..

Evaluation System

Requirements Number Percentage of Grade
Attendance/Participation - -
Laboratory - -
Application - -
Field Work - -
Special Course Internship - -
Quizzes/Studio Critics - -
Homework Assignments - -
Presentation 1 20
Project - -
Report - -
Seminar - -
Midterms Exams/Midterms Jury 1 30
Final Exam/Final Jury 1 50
Toplam 3 100
Percentage of Semester Work 50
Percentage of Final Work 50
Total 100

Course Category

Core Courses X
Major Area Courses
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

The Relation Between Course Learning Competencies and Program Qualifications

# Program Qualifications / Competencies Level of Contribution
1 2 3 4 5
1 1.To be able to combine and use the knowledge of their undergraduate program area with the knowledge of business administration.
2 2. To acquire the ability to produce constructive solutions by taking responsibility in case of encountering unforeseen complex (crisis, etc.) situations related to the field of health institutions management.
3 3. To be able to comprehend the basic concepts and basic functions of health management at the level of expertise.
4 4. To have knowledge about research methods and techniques and to be able to use them.
5 5. An ability to set a innovative business or an ability to use the knowledge in the operations of Health Care Management(taking risk, finding resources, making market research, and preparing business plans etc.)
6 6. To be able to use the right project management techniques for effective project planning.
7 7. To be able to produce innovative and creative ideas and to put these ideas into practice.
8 8. To be able to reach scientific knowledge in the field of Health Institutions Management, to monitor, evaluate and apply the current literature.
9 9. To be able to transfer information about the business area by using effective verbal, written and visual communication methods.
10 10. To be aware of professional ethics, environmental awareness, sustainability, social responsibility, cultural, social and universal values.
11 11. To be able to work effectively with different disciplines or multicultural teams, to take responsibility, to make risk analysis, to keep up with change, to think critically and to use initiative in problem solving.
12 12. To have the ability to present a research problem, to develop hypotheses, to design a research, to reach a conclusion by using qualitative/quantitative methods, and to make academic publications by making the necessary literature review.
13 .

ECTS/Workload Table

Activities Number Duration (Hours) Total Workload
Course Hours (Including Exam Week: 16 x Total Hours) 16 3 48
Special Course Internship
Field Work
Study Hours Out of Class 14 1 14
Presentation/Seminar Prepration 1 20 20
Homework Assignments
Quizzes/Studio Critics
Prepration of Midterm Exams/Midterm Jury 1 20 20
Prepration of Final Exams/Final Jury 1 25 25
Total Workload 127