Application Management (ISE563) Course Detail

Course Name Course Code Season Lecture Hours Application Hours Lab Hours Credit ECTS
Application Management ISE563 Area Elective 3 0 0 3 5
Pre-requisite Course(s)
N/A
Course Language English
Course Type Elective Courses
Course Level Natural & Applied Sciences Master's Degree
Mode of Delivery Face To Face
Learning and Teaching Strategies Lecture.
Course Coordinator
Course Lecturer(s)
Course Assistants
Course Objectives
Course Learning Outcomes The students who succeeded in this course;
  • Describe the basic terms and concepts for application and service management
  • Recognize the value of application and service management
  • Apply appropriate management techniques for efficient and cost-effective use of IT resources
  • Attain knowledge about ITIL.
Course Content Introduction to application and service management; quality of service, ITIL and COBIT; event and incident management; problem management; configuration management; change management; release management; service level management; financial management; capacity management; IT service continuity and availability management; security management; appli

Weekly Subjects and Releated Preparation Studies

Week Subjects Preparation
1 Introduction to application and service management Chapter 1-2, Other source -1
2 Quality of Services, Introduction to ITIL and COBIT Chapter 3
3 Event and incident management Chapter 4
4 Problem management Chapter 5
5 Configuration management Chapter 6
6 Change management Chapter 7
7 Release management Chapter 8
8 Service level management and SOA Chapter 10
9 Financial management Chapter 11
10 Capacity management Chapter 12
11 IT service continuity and availability management Chapter 13, 14
12 Security management Chapter 15
13 ITIL in IT service management Chapter 16
14 Application service providers Other source -2
15 Final Examination Period Review of topics
16 Final Examination Period Review of topics

Sources

Course Book 1. Foundations of IT Service Management: based on ITIL, Van Bon, J., Van Haren Publishing, 2005.
Other Sources 2. Application Services Library (ASL): A Framework for Application Management, Van der Pols, R., Van Haren Publishing, 2004.
3. Application Service Providers In Business, Mockler, R., Gartenfeld, M., Focacci-Maccelli, L., Routledge, 2005.
4. Software Asset Management (IT Infrastructure Library Services), Great Britain Office of Government Commerce Stationery Office, 2003.
5. Service Operations Management, Johnston, R., Clark, G., Prentice Hall, 2008.

Evaluation System

Requirements Number Percentage of Grade
Attendance/Participation - -
Laboratory - -
Application - -
Field Work - -
Special Course Internship - -
Quizzes/Studio Critics - -
Homework Assignments 3 30
Presentation - -
Project - -
Report - -
Seminar - -
Midterms Exams/Midterms Jury 1 30
Final Exam/Final Jury 1 40
Toplam 5 100
Percentage of Semester Work
Percentage of Final Work 100
Total 100

Course Category

Core Courses X
Major Area Courses
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

The Relation Between Course Learning Competencies and Program Qualifications

# Program Qualifications / Competencies Level of Contribution
1 2 3 4 5
1 Gains the ability to apply advanced computing and/or information knowledge in solving software engineering problems.
2 Develops solutions using different technologies, software architectures and life-cycle approaches.
3 Gains the ability to design, implement, and evaluate a software system, component, process, or program using modern techniques and engineering tools for software engineering practices.
4 Gains ability to gather/acquire, analyze, interpret data and make decisions to understand software requirements.
5 Gains skills of effective oral and written communication and critical thinking about a wide range of issues arising in the context of working constructively on software projects.
6 Gains the ability to access information to follow current developments in science and technology, conducts scientific research in the field of software engineering, and conducts a project.
7 Acquires an understanding of professional, legal, ethical and social issues and responsibilities related to Software Engineering. X
8 Acquires project and risk management skills and gains awareness of the importance of entrepreneurship, innovation, and sustainable development, as well as international standards and methodologies.
9 Understands the impact of Software Engineering solutions in a global, environmental, societal and legal context while making decisions.
10 Gains awareness of the development, adoption, and ongoing support for the use of excellence standards in software engineering practices.

ECTS/Workload Table

Activities Number Duration (Hours) Total Workload
Course Hours (Including Exam Week: 16 x Total Hours)
Laboratory
Application
Special Course Internship
Field Work
Study Hours Out of Class 16 5 80
Presentation/Seminar Prepration
Project
Report
Homework Assignments 3 15 45
Quizzes/Studio Critics
Prepration of Midterm Exams/Midterm Jury 1 20 20
Prepration of Final Exams/Final Jury 1 30 30
Total Workload 175