Application Management (ISE563) Course Detail

Course Name Course Code Season Lecture Hours Application Hours Lab Hours Credit ECTS
Application Management ISE563 3 0 0 3 5
Pre-requisite Course(s)
Course Language English
Course Type N/A
Course Level Natural & Applied Sciences Master's Degree
Mode of Delivery
Learning and Teaching Strategies .
Course Coordinator
Course Lecturer(s)
Course Assistants
Course Objectives
Course Learning Outcomes The students who succeeded in this course;
  • Describe the basic terms and concepts for application and service management
  • Recognize the value of application and service management
  • Apply appropriate management techniques for efficient and cost-effective use of IT resources
  • Attain knowledge about ITIL.
Course Content Introduction to application and service management; quality of service, ITIL and COBIT; event and incident management; problem management; configuration management; change management; release management; service level management; financial management; capacity management; IT service continuity and availability management; security management; appli

Weekly Subjects and Releated Preparation Studies

Week Subjects Preparation
1 Introduction to application and service management Chapter 1-2, Other source -1
2 Quality of Services, Introduction to ITIL and COBIT Chapter 3
3 Event and incident management Chapter 4
4 Problem management Chapter 5
5 Configuration management Chapter 6
6 Change management Chapter 7
7 Release management Chapter 8
8 Service level management and SOA Chapter 10
9 Financial management Chapter 11
10 Capacity management Chapter 12
11 IT service continuity and availability management Chapter 13, 14
12 Security management Chapter 15
13 ITIL in IT service management Chapter 16
14 Application service providers Other source -2
15 Final Examination Period Review of topics
16 Final Examination Period Review of topics


Course Book 1. Foundations of IT Service Management: based on ITIL, Van Bon, J., Van Haren Publishing, 2005.
Other Sources 2. Application Services Library (ASL): A Framework for Application Management, Van der Pols, R., Van Haren Publishing, 2004.
3. Application Service Providers In Business, Mockler, R., Gartenfeld, M., Focacci-Maccelli, L., Routledge, 2005.
4. Software Asset Management (IT Infrastructure Library Services), Great Britain Office of Government Commerce Stationery Office, 2003.
5. Service Operations Management, Johnston, R., Clark, G., Prentice Hall, 2008.

Evaluation System

Requirements Number Percentage of Grade
Attendance/Participation - -
Laboratory - -
Application - -
Field Work - -
Special Course Internship - -
Quizzes/Studio Critics - -
Homework Assignments 3 30
Presentation - -
Project - -
Report - -
Seminar - -
Midterms Exams/Midterms Jury 1 30
Final Exam/Final Jury 1 40
Toplam 5 100
Percentage of Semester Work
Percentage of Final Work 100
Total 100

Course Category

Core Courses
Major Area Courses
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

The Relation Between Course Learning Competencies and Program Qualifications

# Program Qualifications / Competencies Level of Contribution
1 2 3 4 5
1 An ability to apply knowledge of mathematics, science, and engineering. X
2 An ability to design and conduct experiments, as well as to analyze and interpret data. X
3 An ability to design a system, component, or process to meet desired needs. X
4 An ability to function on multi-disciplinary domains. X
5 An ability to identify, formulate, and solve engineering problems. X
6 An understanding of professional and ethical responsibility. X
7 An ability to communicate effectively. X
8 Recognition of the need for, and an ability to engage in life-long learning. X
9 A knowledge of contemporary issues. X
10 An ability to use the techniques, skills, and modern engineering tools necessary for engineering practice. X
11 Skills in project management and recognition of international standards and methodologies X
12 An ability to produce engineering products or prototypes that solve real-life problems. X
13 Skills that contribute to professional knowledge. X
14 An ability to make methodological scientific research. X
15 An ability to produce, report and present an original or known scientific body of knowledge. X
16 An ability to defend an originally produced idea.

ECTS/Workload Table

Activities Number Duration (Hours) Total Workload
Course Hours (Including Exam Week: 16 x Total Hours)
Special Course Internship
Field Work
Study Hours Out of Class 16 5 80
Presentation/Seminar Prepration
Homework Assignments 3 15 45
Quizzes/Studio Critics
Prepration of Midterm Exams/Midterm Jury 1 20 20
Prepration of Final Exams/Final Jury 1 30 30
Total Workload 175