ECTS - Total Quality Management in Health Care Organizations

Total Quality Management in Health Care Organizations (SY503) Course Detail

Course Name Course Code Season Lecture Hours Application Hours Lab Hours Credit ECTS
Total Quality Management in Health Care Organizations SY503 3 0 0 3 5
Pre-requisite Course(s)
Course Language Turkish
Course Type N/A
Course Level Social Sciences Master's Degree
Mode of Delivery Face To Face
Learning and Teaching Strategies Lecture, Demonstration, Question and Answer.
Course Coordinator
Course Lecturer(s)
  • Asst. Prof. Dr. Ali YILMAZ
Course Assistants
Course Objectives Implementation of total quality management philosophy in health institutions
Course Learning Outcomes The students who succeeded in this course;
  • To realize the importance of quality management auditing services
  • To develop an understanding of ISO 9001:2008 standarts
  • To absorb JCI Hospital Acreditation standarts
  • To get an understanding of Health care standarts of Turkish Ministry of Health and competence to win internal auditor.
Course Content Total quality management, ISO 9001:2008 standarts, JCI hospital acreditation standarts, health care standarts of Turkish Ministry of Health, patient safety standarts and how to control quality system.

Weekly Subjects and Releated Preparation Studies

Week Subjects Preparation
1 The development of the concept of quality course book ch.1
2 Total Quality Management in health care organization course book ch.2
3 Benefits of Total Quality Management in health care course book ch.3
4 The concept of process and basic, support and management processes. course book ch.4
5 Process management and Quality improvement methods course book ch.4
6 ISO 9001:2008 course book ch.5
7 ISO 9001:2008 course book ch.5
8 Midterm Exam
9 JCI Hospital Akreditation Standarts course book ch.6
10 JCI Hospital Akreditation Standarts course book ch.6
11 Health care standarts of Turkish Ministry of Health course book ch.7
12 Health care standarts of Turkish Ministry of Health course book ch.7
13 Audit and impropriety management course book ch.8
14 Risk management in patient safety and facility management course book ch.8
15 İnternal Quality Oditor Education course book ch.8
16 Final Exam


Course Book 1. ISO 9001:2008 Standarts, JCI Standarts, Health care standarts of Turkish Ministry of Healt and presentations

Evaluation System

Requirements Number Percentage of Grade
Attendance/Participation - -
Laboratory - -
Application - -
Field Work - -
Special Course Internship - -
Quizzes/Studio Critics - -
Homework Assignments 3 30
Presentation - -
Project - -
Report - -
Seminar - -
Midterms Exams/Midterms Jury 1 30
Final Exam/Final Jury 1 40
Toplam 5 100
Percentage of Semester Work 50
Percentage of Final Work 50
Total 100

Course Category

Core Courses
Major Area Courses X
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

The Relation Between Course Learning Competencies and Program Qualifications

# Program Qualifications / Competencies Level of Contribution
1 2 3 4 5
1 1.To be able to combine and use the knowledge of their undergraduate program area with the knowledge of business administration. X
2 2. To acquire the ability to produce constructive solutions by taking responsibility in case of encountering unforeseen complex (crisis, etc.) situations related to the field of health institutions management. X
3 3. To be able to comprehend the basic concepts and basic functions of health management at the level of expertise. X
4 4. To have knowledge about research methods and techniques and to be able to use them. X
5 5. An ability to set a innovative business or an ability to use the knowledge in the operations of Health Care Management(taking risk, finding resources, making market research, and preparing business plans etc.) X
6 6. To be able to use the right project management techniques for effective project planning. X
7 7. To be able to produce innovative and creative ideas and to put these ideas into practice. X
8 8. To be able to reach scientific knowledge in the field of Health Institutions Management, to monitor, evaluate and apply the current literature. X
9 9. To be able to transfer information about the business area by using effective verbal, written and visual communication methods. X
10 10. To be aware of professional ethics, environmental awareness, sustainability, social responsibility, cultural, social and universal values. X
11 11. To be able to work effectively with different disciplines or multicultural teams, to take responsibility, to make risk analysis, to keep up with change, to think critically and to use initiative in problem solving. X
12 12. To have the ability to present a research problem, to develop hypotheses, to design a research, to reach a conclusion by using qualitative/quantitative methods, and to make academic publications by making the necessary literature review. X
13 . X

ECTS/Workload Table

Activities Number Duration (Hours) Total Workload
Course Hours (Including Exam Week: 16 x Total Hours) 16 2 32
Special Course Internship
Field Work
Study Hours Out of Class 14 2 28
Presentation/Seminar Prepration
Homework Assignments 3 5 15
Quizzes/Studio Critics
Prepration of Midterm Exams/Midterm Jury 1 25 25
Prepration of Final Exams/Final Jury 1 25 25
Total Workload 125