ECTS - Process Analysis and Improvement

Process Analysis and Improvement (ISE515) Course Detail

Course Name Course Code Season Lecture Hours Application Hours Lab Hours Credit ECTS
Process Analysis and Improvement ISE515 3 0 0 3 5
Pre-requisite Course(s)
Course Language English
Course Type N/A
Course Level Social Sciences Master's Degree
Mode of Delivery
Learning and Teaching Strategies .
Course Coordinator
Course Lecturer(s)
Course Assistants
Course Objectives The objectives of this course are to explain the approaches for analyzing and documenting business processes and to explore various techniques, models and tools in order to support the work.
Course Learning Outcomes The students who succeeded in this course;
  • Use different techniques for business process analysis
  • Build system requirements that meet business needs
  • Understand the critical role of business process analysis for system requirements
  • Define business functions and elementary business processes
Course Content Business process concepts, process change drivers, business process mapping, business process strategy, business rule analysis, measuring the process, business process analysis, process improvement approaches, six Sigma, process reengineering, overview of enabling technologies.

Weekly Subjects and Releated Preparation Studies

Week Subjects Preparation
1 Introduction to Process Analysis and Improvement Chapter 1, Havey Chapter 1
2 Despcription of a Good BPM Arhitecture Havey Chapter 2
3 Process Theory Chapter 3
4 Process Design Patterns Havey Chapter 4
5 Process Analysis and Improvement Using Visio Chapter 2,3
6 Data Management and Analysis Using Excel Chapter 4, 5
7 Workflow Management Havey Chapter 7
8 Process Simulation Chapter 6, 7
9 Process Simulation Chapter 6, 7
10 Visual Basic for Applications: Computer Based Tools Integration Chapter 8
11 Process Analysis and Improvement Application: Customer Service Center Chapter 9
12 Process Analysis and Improvement Application: Supply Chain Management Chapter 10
13 Student Process Analysis and Improvement Projects Chapter 11
14 Future of Computer Based Tools for Process Analysis and Improvement Chapter 12
15 Final Examination Period Review of topics
16 Final Examination Period Review of topics


Course Book 1. Seppanen, M. S., Kumar, S., Chandra, C., Process Analysis and Improvement: Tools and Techniques, McGraw-Hill, 2005. ISBN: 0072857129
Other Sources 2. Havey, M., Essential Business Process Modeling, O'Reilly Media, 2005
3. Harmon, P., Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals, Morgan Kaufmann (The MK/OMG Press), 2007.
4. Harrington, H. J., Esseling, E. K. C., Van Nimwegen, H., Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement, McGraw-Hill, 1997.
5. Persse, J. R., Process Improvement Essentials: CMMI, Six SIGMA, and ISO 9001, O'Reilly Media, 2006.

Evaluation System

Requirements Number Percentage of Grade
Attendance/Participation - -
Laboratory - -
Application - -
Field Work - -
Special Course Internship - -
Quizzes/Studio Critics - -
Homework Assignments 3 30
Presentation - -
Project - -
Report - -
Seminar - -
Midterms Exams/Midterms Jury 1 30
Final Exam/Final Jury 1 40
Toplam 5 100
Percentage of Semester Work
Percentage of Final Work 100
Total 100

Course Category

Core Courses
Major Area Courses
Supportive Courses X
Media and Managment Skills Courses
Transferable Skill Courses

The Relation Between Course Learning Competencies and Program Qualifications

# Program Qualifications / Competencies Level of Contribution
1 2 3 4 5
1 1. To be able to combine and use the knowledge of their undergraduate program area with the knowledge of business administration.
2 2. To have knowledge about research methods and techniques and to be able to use them
3 3. To be able to produce creative and constructive solutions in cases of uncertainty and confusion in the field of business
4 Following and evaluating the global and national developments related to businesses and making financial decisions.
5 5. To be able to plan and manage activities for the professional development of employees under his/her responsibility in professional activities and projects in his/her field.
6 6. To be able to produce innovative and creative ideas and to put these ideas into practice
7 7. To be able to carry out a study independently using the knowledge he has in the field of business administration and to take responsibility as a team member in cooperation with other professional groups working in this field.
8 8. To have the ability to reach scientific knowledge in the field of business, to monitor, evaluate and apply the current literature.
9 9. To be able to transfer information about the field of business using effective verbal, written and visual communication methods in the language of learning and professional English.
10 10. To be aware of professional ethics, environmental awareness, sustainability, social responsibility, cultural, social and universal values.
11 11. To be able to work effectively with different disciplines or multicultural teams, to take responsibility, to make risk analysis, to keep up with change, to think critically and to use initiative in problem solving.
12 12. To have the ability to present a research problem, to develop hypotheses, to design research and to reach a conclusion by using qualitative/quantitative methods, by making the necessary literature review, and to have the ability to publish an academic publication as a result.

ECTS/Workload Table

Activities Number Duration (Hours) Total Workload
Course Hours (Including Exam Week: 16 x Total Hours)
Special Course Internship
Field Work
Study Hours Out of Class 16 5 80
Presentation/Seminar Prepration
Homework Assignments 3 15 45
Quizzes/Studio Critics
Prepration of Midterm Exams/Midterm Jury 1 20 20
Prepration of Final Exams/Final Jury 1 30 30
Total Workload 175