Rooms Division (TOUR315) Course Detail

Course Name Course Code Season Lecture Hours Application Hours Lab Hours Credit ECTS
Rooms Division TOUR315 3 0 0 3 6
Pre-requisite Course(s)
Course Language English
Course Type N/A
Course Level Bachelor’s Degree (First Cycle)
Mode of Delivery Face To Face
Learning and Teaching Strategies Lecture, Demonstration, Discussion, Question and Answer, Problem Solving.
Course Coordinator
Course Lecturer(s)
  • Asst. Prof. Dr. Kemal Gürkan Küçükergin
Course Assistants
Course Objectives This course will provide analysis of the procedures followed in managing the rooms division of a hotel.
Course Learning Outcomes The students who succeeded in this course;
  • To identify the key functions of the Rooms Division department
  • To explain the rooms division manager/front office manager's role as leader and decision maker.
  • To discuss the importance of the Rooms Division department in the service provision within the hospitality context
  • To examine the role of Revenue Management and its application within the Rooms Division department
  • To identify and examine the various technology packages used in the management of the rooms division department
Course Content In-depth analysis of the major components (front office, guest services, housekeeping, reservations, engineering/maintenance and security) of the rooms division within a hotel; the interaction with this division and the other areas of the hotel; revenue management and cost containment; yield management and revenue management systems approach.

Weekly Subjects and Releated Preparation Studies

Week Subjects Preparation
1 The lodging industry Chapter 1
2 Hotel organization, Front office organization and personnel Chapter 2
3 Front office operations, the guest cycle, front office systems Chapter 3
4 Reservation and forecast Chapter 4
5 Registration Chapter 5
6 Front office responsibilities Chapter 6
7 Mid-Term Mid-Term
8 Front office accounting Chapter 7
9 Check-out and settlement Chapter 8
10 The night audit Chapter 9
11 Planning and evaluating operations Chapter 10
12 Statistics and reports Chapter 11
13 Yield Management Chapter 12
14 Managing human resources Chapter 13
15 Review Review
16 Final Exam Final Exam


Course Book 1. Managing Front Office Operations, Michael L. Kasavana. 9th Ed.
Other Sources 2. Front Office Operations, Dix Colin and Baird Chris

Evaluation System

Requirements Number Percentage of Grade
Attendance/Participation 1 20
Laboratory - -
Application - -
Field Work - -
Special Course Internship - -
Quizzes/Studio Critics - -
Homework Assignments 2 10
Presentation - -
Project - -
Report - -
Seminar - -
Midterms Exams/Midterms Jury 1 35
Final Exam/Final Jury 1 55
Toplam 5 120
Percentage of Semester Work 20
Percentage of Final Work 80
Total 100

Course Category

Core Courses X
Major Area Courses
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

The Relation Between Course Learning Competencies and Program Qualifications

# Program Qualifications / Competencies Level of Contribution
1 2 3 4 5
1 Have a basic knowledge of theories, facts and principles related to tourism and tourism management. X
2 To have information about the economic, cultural, social and environmental dimensions of tourism. X
3 Have knowledge of general business and economics and understand the strategies of human resources management, food and beverage applications, accounting and finance, management and marketing and service marketing in tourism enterprises. X
4 Knows the national and international legal regulations, social, environmental and professional ethical values related to the field of tourism and develops appropriate behaviors to ethics. X
5 Demonstrates reading, comprehension, speaking and writing skills in English at least at the B2 level of European Language Portfolio X
6 Demonstrates reading, comprehension, speaking and writing skills at a general level of European Language Portfolio A2 in Russian, French, German or Spanish. X
7 Uses the information about Tourism and Hotel Management in the business settings and profession; use information and communication technologies and software related to the field. X
8 Carries out the service processes related to Tourism and Hotel Management in line with the needs and demands of the consumers and proposes solutions to the problems that will affect the service processes. X
9 Generates professional knowledge from the data and synthesizes, analyzes, interprets and evaluates the produced knowledge; gain the ability of doing research project preparation and using the information in solving the problems; makes personal and professional development permanent X
10 He / she takes care of personal care, hygiene, clothing and appearance as required by the tourism sector. X
11 Communicates effectively with written, oral, non-verbal and visual ways and demonstrates presentation skills, works effectively as a team and independently. X
12 Recognize and understand different cultures and interact with guests from different cultures. X

ECTS/Workload Table

Activities Number Duration (Hours) Total Workload
Course Hours (Including Exam Week: 16 x Total Hours) 16 3 48
Special Course Internship
Field Work
Study Hours Out of Class 23 1 23
Presentation/Seminar Prepration
Homework Assignments 2 2 4
Quizzes/Studio Critics
Prepration of Midterm Exams/Midterm Jury 1 35 35
Prepration of Final Exams/Final Jury 1 40 40
Total Workload 150