Opera-PMS (TOUR316) Course Detail

Course Name Course Code Season Lecture Hours Application Hours Lab Hours Credit ECTS
Opera-PMS TOUR316 3 0 0 3 6
Pre-requisite Course(s)
Course Language English
Course Type N/A
Course Level Bachelor’s Degree (First Cycle)
Mode of Delivery Face To Face
Learning and Teaching Strategies Lecture, Demonstration, Drill and Practice.
Course Coordinator
Course Lecturer(s)
  • Asst. Prof. Dr. Kemal Gürkan KÜÇÜKERGİN
Course Assistants
Course Objectives Understand the basic parts of FIDELIO OPERA FRONT OFFICE MANAGEMENT.
Course Learning Outcomes The students who succeeded in this course;
  • To understand the importance of the front office department in a hotel.
  • To get ready to apply the key concepts learned in the class to the front office operations in a real life situation
  • To learn how to use FIDELIO OPERA MODULE.
  • To prepare cost-revenue tables in FIDELIO OPERA MODULE.
  • To prepare end of the day tables and check the revenue tables in FIDELIO OPERA MODULE
Course Content Learning the content of FIDELIO OPERA MODULE.

Weekly Subjects and Releated Preparation Studies

Week Subjects Preparation
1 Introduction Chapter 1
2 Review of Front Office Operations & Introduction to profile Menu Chapter 2
3 Profile Menu Chapter 3
4 Reservations (Individual, agent, company) Chapter 4
5 Interest ratios of Markets Chapter 5
6 Reservation Options Chapter 6
7 Front Desk Menu Chapter 7
8 Mid-term Exam Mid-term Exam
9 Cashiering Chapter 8
10 Cashiering & End of day Chapter 9
11 Rooms Management (Housekeeping Menu) Chapter 10
12 Miscellaneous Menu Chapter 11
13 Review Review
14 Review Review
15 Review Review
16 Final Exam Final Exam


Course Book 1. Kasavana, L. Michael and Richard M. Brooks, “Front Office Procedures”, Educational Instıtute American Hotel & Motel Association: Michigan.

Evaluation System

Requirements Number Percentage of Grade
Attendance/Participation - -
Laboratory 1 20
Application - -
Field Work - -
Special Course Internship - -
Quizzes/Studio Critics - -
Homework Assignments - -
Presentation - -
Project - -
Report - -
Seminar - -
Midterms Exams/Midterms Jury 1 30
Final Exam/Final Jury 1 50
Toplam 3 100
Percentage of Semester Work 50
Percentage of Final Work 50
Total 100

Course Category

Core Courses X
Major Area Courses
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

The Relation Between Course Learning Competencies and Program Qualifications

# Program Qualifications / Competencies Level of Contribution
1 2 3 4 5
1 Have a basic knowledge of theories, facts and principles related to tourism and tourism management. X
2 To have information about the economic, cultural, social and environmental dimensions of tourism. X
3 Have knowledge of general business and economics and understand the strategies of human resources management, food and beverage applications, accounting and finance, management and marketing and service marketing in tourism enterprises. X
4 Knows the national and international legal regulations, social, environmental and professional ethical values related to the field of tourism and develops appropriate behaviors to ethics. X
5 Demonstrates reading, comprehension, speaking and writing skills in English at least at the B2 level of European Language Portfolio X
6 Demonstrates reading, comprehension, speaking and writing skills at a general level of European Language Portfolio A2 in Russian, French, German or Spanish. X
7 Uses the information about Tourism and Hotel Management in the business settings and profession; use information and communication technologies and software related to the field. X
8 Carries out the service processes related to Tourism and Hotel Management in line with the needs and demands of the consumers and proposes solutions to the problems that will affect the service processes. X
9 Generates professional knowledge from the data and synthesizes, analyzes, interprets and evaluates the produced knowledge; gain the ability of doing research project preparation and using the information in solving the problems; makes personal and professional development permanent X
10 He / she takes care of personal care, hygiene, clothing and appearance as required by the tourism sector. X
11 Communicates effectively with written, oral, non-verbal and visual ways and demonstrates presentation skills, works effectively as a team and independently. X
12 Recognize and understand different cultures and interact with guests from different cultures. X

ECTS/Workload Table

Activities Number Duration (Hours) Total Workload
Course Hours (Including Exam Week: 16 x Total Hours)
Laboratory 16 3 48
Special Course Internship
Field Work
Study Hours Out of Class 3 8 24
Presentation/Seminar Prepration
Homework Assignments
Quizzes/Studio Critics
Prepration of Midterm Exams/Midterm Jury 1 30 30
Prepration of Final Exams/Final Jury 1 50 50
Total Workload 152