Communication in Health (NURS203) Course Detail

Course Name Course Code Season Lecture Hours Application Hours Lab Hours Credit ECTS
Communication in Health NURS203 2 0 0 2 4
Pre-requisite Course(s)
Course Language English
Course Type N/A
Course Level Bachelor’s Degree (First Cycle)
Mode of Delivery Face To Face
Learning and Teaching Strategies Lecture, Discussion, Question and Answer.
Course Coordinator
Course Lecturer(s)
Course Assistants
Course Objectives The aim of this course is; to enable the students understand the basic concepts of communication and human behaviors, to make use of the right communication techniques in the communication of patients, relatives and in the team in professional life and to establish healthy human relationships in daily life.
Course Learning Outcomes The students who succeeded in this course;
  • Understand human behaviors and emotional needs.
  • Define communication and communication techniques.
  • Evaluate the communication needs of the patient and the patient's relatives.
  • Use communication methods communication in patient, patient's relatives and in team communication.
Course Content Definition and basic concepts of communication, behavior types, listening, perceiving and interpreting,empathy, communication of the health personnel with the patient, communication barriers, successful communication techniques, communication in special cases,communication within the team, communication conflicts,coping with stress,problem solving.

Weekly Subjects and Releated Preparation Studies

Week Subjects Preparation
1 Introduction to program, definiton and importance of communication in healthcare Reading the subject from references
2 Basic concepts in communication Reading the subject from references
3 Effective communication skills in healthcare Reading the subject from references
4 Tackling barriers: model usage in achieving interdisciplinar professional communication Reading the subject from references
5 Midterm Exam Reading the subject from references
6 Communication with the patient: building rapport Reading the subject from references
7 Communication with the family members: achieving hollistic care Reading the subject from references
8 Communication with special groups: Pediatric patients Reading the subject from references
9 Communication with special groups: Geriatric patients
10 Communication with special groups: difficult patients and families Reading the subject from references
11 Role play scenario example Reading the subject from references
12 Role play scenario - student activity Reading the subject from references
13 Role play scenario - student activity Reading the subject from references
14 Role play scenario - student activity Kaynaklardan konunun okunması
15 Preperation Week
16 Final Exam


Course Book 1. Arnold, E. C., & Boggs, K. U. (2015). Interpersonal Relationships-E-Book: Professional Communication Skills for Nurses. Elsevier Health Sciences.
2. Ray, E. B., & Donohew, L. (2013). Communication and health: Systems and applications. Routledge.
3. Dökmen, Ü.,(2016), İletişim Çatışmaları ve Empati, Remzi Kitabevi, İstanbul.
4. Arnold, E. C., & Boggs, K. U. (2015). Interpersonal Relationships-E-Book: Professional Communication Skills for Nurses. Elsevier Health Sciences.
5. Ray, E. B., & Donohew, L. (2013). Communication and health: Systems and applications. Routledge.
Other Sources 6. Alvarado, K, Lee, R, Christoffersen, E, Fram, N, Boblin, S, Poole, N, Lucas, J & Forsyth, S 2006, ‘Transfer of Accountability: Transforming Shift Handover to Enhance Patient Safety’, Healthcare Quarterly, vol. 9, pp. 75-9
7. Ahern, G, 2017, ‘The Art of Active Listening’
8. Ausmed Editorial Team 2016, ‘10 Tips to Enhance Communication at Shift Handover’, 27 October,
9. Australian Commission on Safety and Quality in Health Care 2018, ‘6. Communicating for Safety Communication at Clinical Handover: Clinical Handover Action 6.7’, NSQHS Standards
10. Burke, N 2016, ‘Nursing Paediatric Patients - Effective Procedural Communication’
11. Duff, A, Gaskell, S, Jacobs, K, & Houghton, J 2012, ‘Management of Distressing Procedures in Children and Young People: Time to Adhere to the Guidelines’, Archives of Disease in Childhood, vol. 97, no. 1, pp. 1-4
12. The Gerontological Society of America n.d., Communicating with Older Adults, GSA
13. Grohol, JM 2018, ‘Become a Better Listener: Active Listening’, PsychCentral
14. Hall, ET 1966, ‘Distances in Man’, The Hidden Dimension
15. Hodgkinson, K 2017, Talking with Children About a Parent or Guardian’s Cancer Diagnosis
16. Hodgkinson, K 2015, Communicating with Patients
17. Lampert, L 2016, ‘How to Handle Difficult Patients’
18. Lampert, L 2016, Communicating with Doctors
19. Lampert, L 2015, Communicating with Older Patients
20. Lampert, L 2015, ‘Communicating with Children in Healthcare’
21. Lampert, L 2015, ‘Communicating with Dying Patients’
22. Lampert, L 2015, ‘Communicating with a Patient’s Family and Friends’
23. Lampert, L 2016, ‘How to Be Assertive’

Evaluation System

Requirements Number Percentage of Grade
Attendance/Participation - -
Laboratory - -
Application - -
Field Work - -
Special Course Internship - -
Quizzes/Studio Critics - -
Homework Assignments 2 15
Presentation - -
Project - -
Report - -
Seminar - -
Midterms Exams/Midterms Jury 1 35
Final Exam/Final Jury 1 50
Toplam 4 100
Percentage of Semester Work 50
Percentage of Final Work 50
Total 100

Course Category

Core Courses X
Major Area Courses
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

The Relation Between Course Learning Competencies and Program Qualifications

# Program Qualifications / Competencies Level of Contribution
1 2 3 4 5
1 Has the necessary current information to meet individual, family and community health needs in an individual and holistic approach in the direction of the nursing process. X
2 Has knowledgeable and capable of evaluating the validity, validity and reliability of scientific knowledge. X
3 Has the skills to perform nursing care using theoretical, evidence-based and practical knowledge to maintain, develop and treat illnesses. X
4 Demonstrates nursing care in the direction of scientific research, evidence, developing technology and current health policies. X
5 Respects human rights and dignity in nursing education, practices, research and management. X
6 Carries out nursing practices in accordance with legislation, professional values, standards and ethical principle. X
7 Uses critical thinking, problem solving and decision making skills in the nursing care process. X
8 Continues self management activities as an individual and a team member within the scope of its managerial role. X
9 Takes part in researches, projects and events in the association with the health team and the other disciplines with a sense of social responsibility X
10 Uses English in a way that can comprehend literature, communicate effectively in written and verbal manner. X
11 Leads to innovation and changing with adopting the philosophy of lifelong learning for personal and professional development. X
12 Become a model to professional colleagues and communities by acting in accordance with professional ethics principles and values. X

ECTS/Workload Table

Activities Number Duration (Hours) Total Workload
Course Hours (Including Exam Week: 16 x Total Hours) 16 2 32
Special Course Internship
Field Work
Study Hours Out of Class 14 2 28
Presentation/Seminar Prepration
Homework Assignments
Quizzes/Studio Critics
Prepration of Midterm Exams/Midterm Jury 1 16 16
Prepration of Final Exams/Final Jury 1 24 24
Total Workload 100