ECTS - Travel Agency and Tour Operator Management

Travel Agency and Tour Operator Management (TKİŞ203) Course Detail

Course Name Course Code Season Lecture Hours Application Hours Lab Hours Credit ECTS
Travel Agency and Tour Operator Management TKİŞ203 3. Semester 1 0 0 3 7
Pre-requisite Course(s)
Course Language English
Course Type Compulsory Departmental Courses
Course Level Associate (Short Cycle)
Mode of Delivery Distance
Learning and Teaching Strategies Lecture, Demonstration, Discussion, Question and Answer.
Course Coordinator
Course Lecturer(s)
Course Assistants
Course Objectives It aims to provide information related to travel agents and tour operators
Course Learning Outcomes The students who succeeded in this course;
  • To establish the competence of evaluating and analyzing about the field by teaching the subjects that are mentioned in the course objectives to the students
Course Content The information about the management and the organization of the travel businesses in tourism sector

Weekly Subjects and Releated Preparation Studies

Week Subjects Preparation
1 The histories of travel and the travel agencies Chapter 1
2 Distribition channels in tourism industry. Chapter 2
3 Travel and transportation (Motorway and rail) Chapter 3
4 Travel and transportation (Sea route and airline) Chapter 4
5 Travel agencies and functions of travel agencies Chapter 5
6 Mid Term Midterm
7 Classifications of travel agencies, establishments and the agreements Chapter 6
8 The activities of travel agencies (reservation, ticketing, customs process). Chapter 7
9 The activities of travel agencies (information, car rental, visa process). Chapter 8
10 The definition, characteristics and the classifications of tour operator. Chapter 9
11 The activities of tour operators, the factors effects the activities of tour operators, Chapter 10
12 Customer rights in travel sector. Chapter 11
13 National and International Travel Organizations Chapter 12
14 Travel agency and tour operator’s problems faced in Turkey Chapter 13
15 Distribution systems in tourism Chapter 14
16 Final Exam Final Exam


Course Book 1. -İçöz, O. (2006). Seyahat Acentaları ve Tur Operatörlüğü Yönetimi. 5. Basım Ankara: Turhan Kitapevi. -
Other Sources 2. Hacıoğlu, N. (1995) Seyahat Acenteleri ve Tur Operatörlüğü, Bursa: Uludağ Üniversitesi Basımevi.

Evaluation System

Requirements Number Percentage of Grade
Attendance/Participation 1 5
Laboratory - -
Application - -
Field Work - -
Special Course Internship - -
Quizzes/Studio Critics - -
Homework Assignments 1 10
Presentation - -
Project - -
Report - -
Seminar - -
Midterms Exams/Midterms Jury 1 20
Final Exam/Final Jury 1 65
Toplam 4 100
Percentage of Semester Work 35
Percentage of Final Work 65
Total 100

Course Category

Core Courses X
Major Area Courses
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

The Relation Between Course Learning Competencies and Program Qualifications

# Program Qualifications / Competencies Level of Contribution
1 2 3 4 5
1 The skills of understanding, explaining, and using the fundamental concepts of tourism and accommodation management
2 Analyzing and designing management techniques and practices in tourism and accommodations
3 Understanding the planning, organizing, executing, coordinating and control functions of tourism and accommodation management, along with explanation and implementation of them.
4 Understanding the strategic, tactical and operational dimensions of the tourism and accommodation management.
5 Ability to use the modern techniques and technological devices of tourism industry.
6 Improving the ability to effectively implement the knowledge and skills in alternative tourism areas.
7 Concentrating practice along with theoretical frame of tourism management.
8 Developing the skills of communication.
9 Understanding the trends in the tourism industry.
10 Having the quality consciousness in the tourism industry.
11 Adopting work ethic and social responsibility in the tourism industry

ECTS/Workload Table

Activities Number Duration (Hours) Total Workload
Course Hours (Including Exam Week: 16 x Total Hours)
Special Course Internship
Field Work
Study Hours Out of Class 15 10 150
Presentation/Seminar Prepration
Homework Assignments
Quizzes/Studio Critics 1 10 10
Prepration of Midterm Exams/Midterm Jury
Prepration of Final Exams/Final Jury
Total Workload 160