ECTS - Front office management in Hospitality

Front office management in Hospitality (TKİŞ205) Course Detail

Course Name Course Code Season Lecture Hours Application Hours Lab Hours Credit ECTS
Front office management in Hospitality TKİŞ205 1 0 0 3 7
Pre-requisite Course(s)
Course Language Turkish
Course Type N/A
Course Level Associate (Short Cycle)
Mode of Delivery Distance
Learning and Teaching Strategies Lecture, Demonstration, Discussion, Question and Answer.
Course Coordinator
Course Lecturer(s)
Course Assistants
Course Objectives The aim of this course is to cover the basic knowledge and skills necessary for those involved at a variety of levels in food and beverage service.
Course Learning Outcomes The students who succeeded in this course;
  • To understand the importance of Lodging Industry in tourism
  • To understand the features of Managing Front Office Operations
Course Content To understand and appreciate the food service industry, students must be acquainted with its history, scope and trends. The major classifications of food service systems, food service organizational theory and the levels of personnel involved within the organizational structure.

Weekly Subjects and Releated Preparation Studies

Week Subjects Preparation
1 The lodging industry Chapter 1
2 Competencies for Hotel Organization Chapter 2
3 Competencies for Front Office Operations Chapter 3
4 Reservations Chapter 4
5 Midterm Midterm
6 Communications and Guest Services Chapter 5
7 Security and the Lodging Industry Chapter 6
8 Front Office Accounting Chapter 7
9 Check-Out and Account Settlement Chapter 8
10 The Role of Housekeeping in Hospitality Operations Chapter 9
11 The Front Office Audit Chapter 10
12 Planning and Evaluating Operations Chapter 11
13 Revenue Management Chapter 12
14 The Role of Housekeeping in Hospitality Operations Chapter 13
15 Registration Chapter 14
16 Final Exam Final Exam


Course Book 1. Bardi, J. A. (2006), Hotel Front Office Management, 4th Edition, New York: J. Wiley Ninemeier,
Other Sources 2. J.D., Hayes, D. Ve Hayes, D. (2006), Professional Front Office Management, U.S. : Pearson Education

Evaluation System

Requirements Number Percentage of Grade
Attendance/Participation 1 5
Laboratory - -
Application - -
Field Work - -
Special Course Internship - -
Quizzes/Studio Critics 1 10
Homework Assignments - -
Presentation - -
Project - -
Report - -
Seminar - -
Midterms Exams/Midterms Jury 1 20
Final Exam/Final Jury 1 65
Toplam 4 100
Percentage of Semester Work 35
Percentage of Final Work 65
Total 100

Course Category

Core Courses X
Major Area Courses
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

The Relation Between Course Learning Competencies and Program Qualifications

# Program Qualifications / Competencies Level of Contribution
1 2 3 4 5
1 The skills of understanding, explaining, and using the fundamental concepts of tourism and accommodation management X
2 Analyzing and designing management techniques and practices in tourism and accommodations X
3 Understanding the planning, organizing, executing, coordinating and control functions of tourism and accommodation management, along with explanation and implementation of them. X
4 Understanding the strategic, tactical and operational dimensions of the tourism and accommodation management. X
5 Ability to use the modern techniques and technological devices of tourism industry. X
6 Improving the ability to effectively implement the knowledge and skills in alternative tourism areas. X
7 Concentrating practice along with theoretical frame of tourism management. X
8 Developing the skills of communication. X
9 Understanding the trends in the tourism industry. X
10 Having the quality consciousness in the tourism industry. X
11 Adopting work ethic and social responsibility in the tourism industry X

ECTS/Workload Table

Activities Number Duration (Hours) Total Workload
Course Hours (Including Exam Week: 16 x Total Hours)
Special Course Internship
Field Work
Study Hours Out of Class 15 10 150
Presentation/Seminar Prepration
Homework Assignments 1 10 10
Quizzes/Studio Critics
Prepration of Midterm Exams/Midterm Jury
Prepration of Final Exams/Final Jury
Total Workload 160