Continuous Services Improvement is the process of systematically measuring and improving the ICT services provided by Directorate of ICT. The process is managed regarding to ITIL© (Information Technology Infrastructure Library) principles by considering the service quality, effectiveness, efficiency and cost parameters.
Deming's Plan → Do → Check → Act cycle is followed in order to assure a systematic and methodologic approach to the process of improving ICT services.
Directorate of ICT employs, the services planning tools of Procedures and Policies; the services practicing tools of ICT Organization & IT Help Desk, the services control tools of End-User Satisfaction Reports & ICT Operational KPIs (Key Performance Indicator).
Atılım University's Directorate of ICT defines the operational KPIs as follows;